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Smart - Offer - Refrigerator - FAQs

Smart Offer - Refrigerator - FAQs

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FAQs

1.

What is the Change for Mumbai – Refrigerator program?

A

This is a DSM (Demand Side Management) program approved by Maharashtra Electricity Regulatory Commission (MERC). Refrigerator is a high energy consuming appliance and old inefficient refrigerators can consume over 40% more electricity than BEE 5 star rated refrigerators. Also Double Door refrigerators consume more electricity compared to Single Door refrigerators of same capacity.

Through Change for Mumbai – Refrigerator Program Reliance Energy promotes the most energy efficient BEE 5 star rated refrigerators. As a part of this initiative, Reliance Energy is giving customers an unprecedented discount*# when they exchange their old# refrigerator with a BEE 5 star rated refrigerator or buy a new## BEE 5 star rated refrigerator in case they dont have any refrigerator prior to this purchase. If they exchange their old double door refrigerator with new single door one, they receive an additional ₹1000 discount, as they move towards higher Energy Efficiency. Reliance Energy brings you this program, so that you will be able to save electricity for yourself and for Mumbai.

 
2.

How does the program work?

A

Reliance Energy has partnered with the renowned and well trusted refrigerator manufacturers, Godrej and Whirlpool under this program. This offer is only for limited time. Selection Methodology applicable is first come first serve basis till the stocks last. This offer is applicable to all Residential consumers of Reliance Energy. One customer can purchase only one refrigerator under this program. Once purchased, any complaints on the product performance post registration, you would have to get in touch directly with the manufacturer or supplier on the Toll free no of Godrej, Whirlpool. A link is provided on our home page of our website www.relianceenergy.in for this program whereby you can register for the program. You can also call our Toll Free no. 1800 200 3030 and speak to the customer representative to register for the program.

 
3.

What are the prices and warranty details?

A

Please find below specific details*** of the offer*:

 

(Warranty: All refrigerator models under this program has 2 years comprehensive and 10 years compressor warranty)

  • *Please note that this offer is for Residential consumers of Reliance Energy and for limited period only
  • ** If consumer exchanges old double door refrigerator with new BEE 5 star rated single door refrigerator
  • ***Models and prices subject to change
  • *# depends on purchase option and models
  • # Old refrigerators exchanged under this scheme will be destroyed in environmental friendly manner
  • ## To buy refrigerator under 'New Purchase option' in this scheme the Consumer must not have any refrigerator prior to this purchase and customer's signed declaration is required mentioning so.
 
4.

How does the program work?

A

If you currently have a single door refrigerator, you can purchase any model from the single door models offered under this program. If you currently have a double door refrigerator, you can purchase any model from the single or double door models offered under this program. If you currently have a double door refrigerator, and you opt for a new single door one you will get additional ₹ 1000 Discount on the prices given in table above.

 
5.

What is the procedure for Refrigerator Program before and after registration?

  • STEP 01 >

    To register:
    1)Call our toll free number 1800 200 3030 or
    2) Log on to www.relianceenergy.in

  • STEP 02 >

    Manufacturer/Supplier will then call you within 15 days and take details of which product you want to purchase and take your appointment for coming over to your premise for delivery.

  • STEP 03 >

    Manufacturer will then send new refrigerator to your premise as per requirement.

  • STEP 04 >

    Delivery person will collect the old refrigerator you wish to exchange (In Exchange option). Same will be destroyed in an environmentally friendly manner.

  • STEP 05 >

    Delivery person will also collect the payment in cash/DD and hand over a receipt to you. You’ll have to sign on the acknowledgement & return it to him. Also please provide copy of last month’s paid electricity bill to the delivery person. We request you to retain receipt for your records.

 
4.

I have purchased a refrigerator through this program. Where can I register my complaint?

A

We request you to get in touch with the manufacturer or supplier on the number provided on invoice or the Toll free no. of Godrej or Whirlpool . Complaints related to the product will be directly handled by the manufacturer or supplier. Toll free number of Godrej for complaint regestration: 1800 209 5511 / 1800 22 5511. Toll free number of Whirlpool for complaint registration :1800 208 1800.

 
7.

Apart from calling up the Call Centre, which are the alternative modes of registering for Refrigerator Program?

A

Through our website www.relianceenergy.in

 
8.

Where can I personally see the models offered under the scheme?

A

You can visit any appliance retail shop and view these models (depending upon availability). If you cannot find any specific model that you want to purchase, please inform the manufacturer or supplier about the same, when he calls you for appointment.

 
9.

Is it mandatory to give my old refrigerator in exchange for getting a new 5 star refrigerator?

A

Yes, this is a Maharashtra Electricity Regulatory Commission approved program according to which the safe and environmental friendly disposal of old energy inefficient refrigerators is required. Hence, exchange of old refrigerator is needed.

 
10.

If I currently have a refrigerator can I buy a 5 star refrigerator under ‘new purchase’ option in this program?

A

No, for ‘new purchase’ option you must not have any refrigerator prior to this purchase and your signed declaration is required mentioning so. However if you have old refrigerator in working condition, it can be exchanged under ‘exchange option’ in this program.

 
11.

What will the manufacturer do with the old refrigerator collected from me?

A

The old refrigerators collected from consumers under the program will be dismantled and destroyed in environmental friendly manner by Maharashtra Pollution Control Board authorised recycling agency.