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COMPLAINT ESCALATION MATRIX

Complaint Escalation Matrix

We at Reliance Energy are committed to satisfying your needs and meeting your expectations. Making sure that you, our esteemed customer, get only the best service from us is our utmost priority. We believe in providing you with an opportunity to get your billing and metering issues addressed at various levels in the organizational hierarchy.

The Office of the Forum is located at-

When to use this service?

  • If at any stage, you feel that our service levels are not up to your expectations, or you are not satisfied with the quality of resolution provided, our “Grievance Redressal matrix” would help you redress your queries.
  • Write to various levels in the organizational hierarchy beginning from Level 1- our Helpdesk, viz. Energy.Helpdesk@relianceada.com to Level 4 - Head – Customer Service.

How to use the service?

  • 1

    Helpdesk

    Write to our Helpdesk at Energy.Helpdesk@relianceada.com You will receive a response from Reliance Energy within 3 working days.
  • 2

    Customer Care Center Officer

    If you are not satisfied with the resolution provided at our helpdesk, kindly write to our Customer Service officer at CCC.Officer@relianceada.com
    You will receive a response from our customer service officer within 3 working days.
  • 3

    Customer Care Centre Head

    Still not satisfied? Our truest intention is to provide the best possible solution for you. Please write to our Customer Care Centre Head at CCC.Head@relianceada.com
    You will receive a response from our Customer Care Centre Head within 5 working days.
  • 4

    Head – Customer Service

    If this also leaves you dissatisfied, please contact Head - Customer Service for a fair and speedy resolution. He can be reached at CS.Head@relianceada.com
    You will receive a response from the Customer Service head within 5 working days.